Grettel Hellen Ojeda Rojas

PERSONAL INFORMATION

Date and Place of Birth: September 28th 1970. Caracas, Dtto Capital, Venezuela.

Address: 1st San Miguel St, The Village at Suchville,Apto# 75, Guaynabo, PR, 00969

Languages: Spanish (native), English (Second language) and French (Basic)

Cellular: +1 787 4704448

+1 787 2072047(work)

E-Mail : grettel.ojeda@gmail.com

E-Mail : grettel.ojeda@alcatel-lucent.com (work)

EDUCATION

1989 – 1992 Instituto Universitario de Tecnología Región Capital “Dr. Federico Rivero Palacios”

Associate Degree on Science: “Electrical University Technician Specialization in

Telecommunications”.

Caracas, Venezuela.

2008 – 2009 Caribbean International University

Bachelor of Science in Management

Willemstad, Curacao.

OBJECTIVE

  · Count with 22 year of experience in wireless telecom industry on functions with strong technical

knowledge and managing technical teams for deployments and services support; being familiar

with systems as AMPS, TDMA, CDMA, 3G1X, EVDO, FEMTO (Small-Cells), GSM/UMTS, LTE,

WIMAX and VOLTE. Acting as technical lead for International and National markets /customers

in Venezuela (CANTV, Movilnet  and Movistar ) and Puerto Rico

(Claro PR).

  · To obtain a full-time position in the field of telecom technology with an emphasis on

deployments or services; special interests include hardware or software, consulting, systems

preliminary and post analysis, and HW or SW releases trends.

  · I am interested in obtaining a technical program manager position, in a challenging

environment that focuses on the applications of technology for Core or Access knowledge

management, virtualization of applications, e-Business, and system engineering and design.

  · To ensure corporate business position where I can leverage customer relationship building

skills combined with 8 years of management experience in consumer goods market.

  · Understanding teamwork skill and strongest knowledge, we can delegate roles and

responsibilities to improve more efficient results.

  · Be part of NAR team support, to develop, improve, and offer best product and services over

3G, 4G and 5G (future) to find opportunities for customers and Alcatel-Lucent.

STRENGTHS & KNOWLES

  · Capable of explaining complicated telecommunications concepts to technical or non-technical

professionals.

  · Technical knowledge to deploy Trials or New Product Introductions.

  · Technical knowledge to implement and coordinate SW Upgrades, SW Patchs and HW

implementation.

  · Performs well in fast paced, high-pressure environments.

  · Management skills to coordinate technical activities with engineer team members, for support

or deployment environments.

  · Expertise in the development and implementation of voice and data platforms.

  · Capable to communication that collaborate with team members and consults with third party

vendors to achieve goals.

  · Strong customer service behavior.

  · Basic to Intermediate competence with Linux RedHat 5.1 / 6.2 / 7.2 and Solaris 2.5.1 to 10.

Proven experience with Shell script, Perl, Tcl/Tk, Expect and Awk.

  · Basic level in management and support of mySQL and Sybase Database.

  · Experience in networking protocols and standards, such as TCP/IP, ATM, MPLS, Frame Relay,

Ethernet, VoIP, 802.11b, VPN and Network Topologies.

  · Hands-on configuration, support, maintenance and troubleshooting experience on access,

distribution, core as well as CPEs equipments from ALU and their partners. Experience with

Network Management: HP Open View, Naviscore and NavisAccess.

  · Experience with AAA servers: NavisRadius4.5/VitalAAA 5.1.5.

  · Configuration and troubleshooting experience on Cisco Catalyst 1900, 2950 series switches

and Cisco 2500, 2600 routers series (IOS version 10.x, 11.x and 12.x).

  · High-level management ALU tools as CARES, GOLF, ASLM, LKDI, WPS, DocuShare, Livelink,

and Technical documentation of Alcatel-Lucent.

  · Interaction with RITC team for SW Upgrades, eNB Integration and DB Propagation.

Working knowledge:

  · Experience with Call Flow analysis for ATPs and Troubleshooting.

  · Experience to manage Interfaces functionality base on 3GPP standers.

  · Wireless Integration & Tests for ePC (MME/WMM, SGW, PGW, HLR, PCRF, etc), SAM, NPO

and eUTRAN (eNBsCell).

  · Knowledge of LTE Integration procedure to IMS platform to implement VoLTE solution.

  · CDMA 1xRTT and 1xEVDO infrastructures.

  · AUTOPLEX / FLEXENT: ECP, 5ESS, AP and Cell Sites Equipment CDMA Technology.

  · Wireless Integration & Tests for ECP, MMC, 5ESS, AP, FMM, OMP (v1 and v2), OMCs and

Cell Sites.

  · Wireless Operation and Maintenance for ECP, MMC, 5ESS, AP, FMM, OMP (v1 and v2),

OMCs and Cell Sites.

  · Wireless Integration & Test (ATPs) for UMTS Circuit and Package Systems.

  · Wireless Integration & Test (ATPs) for LTE Package Systems and VoLTE (Voice over IP).

  · AXE10 : IOG11, APZ 21210 and RBS 882 and 884 Equipment AMPS and TDMA Technology.

  · Wireless Integration & Test for IOG11, APZ 21210 and RBS 882 and 884.

  · Wireless Operation and Maintenance for IOG11, APZ 21210 and RBS 882 and 884.

  · Integration & Test for R2, R1, IS41, ISUP and SIP networks.

  · Experience with procedure to support Customer Service Operations.

  · Experience with procedure to support Customer Technical Support.

  · Experience with procedure to support Engineering Operations.

PROFESSIONAL EXPERIENCE

Alcatel- Lucent Technologies Caribbean (Puerto Rico)

12/11 to Date

Project: Support our Puerto Rico and Aruba customers

AMX Claro PR

Setar Aruba

Job: E2E LTE Technical Program Manager (Technical Service Support).

Responsibilities:

  · Manages the implementation of all the technical aspects of the Customer Project, in terms of feature

content, delivery date and quality of the technical solution, from offer preparation through

deployment activities and customer acceptance.

  · Plans, organizes and pilots the Customer Technical Project in the framework of the Contract

Implementation Process (CIP).

  · Coordinates the technical support activities involving other ALU Departments; is the customer prime

interface for all the technical aspects of the solution and manages the day-to-day relationship with

the customer.

  · Works closely with the Solutions Architect to insure delivery of the solution.

  · Active contributor of Alcatel-Lucent products/solution introduction, evolution and roadmap.

  · Project Management processes: being able to uses the internal project management methodologies

and capabilities ( i.e. Risk Assessment and Management, Supply Chain procedures etc)

  · Promotes existing methods into the team.

  · Knowledge of the solution integration process: testing, validation, and acceptance of products.

  · Manages tools licenses as LKDI, GOLF and ASLM

Alcatel- Lucent Technologies Venezuela

02/08 to 12/11

Project: Support our Vzla customers

CANTV & CVG

Metro de Caracas

Telecomunicaciones Movilnet

Movistar (Telefonica de España) CDMA 850 MHz, CDMA 850 MHz in Venezuela

Job: TSS Manager of Wireless Access Networks and Optics (Technical Service

Support).

Responsibilities:

  · Coordinate the TSO team for Wireless Access and OTD to support services for Movistar,

Movilnet, CANTV and Metro de Venezuela accounts.

  · Promote Customer Satisfaction.

  · Provide support for installation, diagnostic, software updates and upgrades and support

operational maintenance.

  · Support the resolution of action register items, customer concern and issues (high or low

visibilities).

  · Research technical issues in support of marketing.

  · Support the New Product Introduction process and implementation.

  · Administrator for CARES DB of Venezuela.

  · Delegate for TSO Team to support the BCP of Alcatel-Lucent Venezuela.

  · Delegate for TSO Team to support the RTS review annually proposal for TSO customers of

Alcatel-Lucent Venezuela.

  · Delegate for TSO Team to support other services proposal for TSO customers of AlcatelLucent

Venezuela.

Lucent Technologies Venezuela

Project: Integrtaion & Support

08/98 to 02/08

Job: Technical Deputy (Technical Service Support).

Responsibilities:

  · Coordinate the TSS team support services for Movistar & Movilnet account.

  · Promote Customer Satisfaction.

  · Provide support for Installation, Diagnostic, Operational Maintenance Support.

  · Support the resolution of action register items, Customer concern and issues.

  · Research technical issues in support of marketing.

  · Support the New Product Introduction process and implementation.

for Movistar (Telefonica de España) CDMA 850 MHz,

Project: Venezuela (Movistar).

Technical Support to TELCEL (Wireless), Understanding and analysis MMC, ECP, FMM-AP, AP

GNPs and 5ESS Post Mortem, audits and asserts analysis, Hardware verification, capability on

diagnostic testing and associated circuit packs replacement procedures, traffic monitoring,

troubleshooting of any problem on the network itself. Corrective and preventive ECP, AP, FMMAP,

MMC and 5ESS maintenance. Complete understanding of MMC, ECP, FMM-AP, AP GNPs and

5ESS documentation and manuals and complete understanding of escalation procedures.

Support and Enhance applications as Anypath (MS), SMSC, SDHLR, TRFO, etc

Deployment of new MSC (Mobile Switching Center ECP & 5ESS).

Deployment of AP (Application Processor).

Deployment of UMTS Trial.

Document technical issues in the CARES Database and responsible for resolution of any customer

issues.

Conware de Venezuela

Job:

Responsibilities:

  · Provide the first instruction with equipments and the functionality to the end customers.

Telecomunications MOVILNET C.A.

Project: MOVILNET (VERIZON) AMPS & TDMA in Venezuela

Job:

Responsibilities:

  · Promote Customer Satisfaction.

  · Provide Operational Maintenance Support.

  · Support the resolution of critical issues.

  · Research technical issues in support of marketing.

Project: MOVILNET Venezuela.

Responsible for operation, administration and maintenance of MOVILNET cellular network in MTSO

Caracas#1. OAM of the following equipments: Ericsson AXE MTSO and RBS882 and RBS884.

Management of database for Trouble Reports (UCRs) regarding problems in MOVILNET cellular

system. Responsible for administration and implementation of software corrections in the

MOVILNET network (ACAs, CNAs and CNIs). Attention to the critical alarms arising in the MTSO,

HLR & RBS.

Responsible for a group of tree engineer specialist in the Technical Support Group.

Technical Support Supervisor (11/95 to 11/97)

Specialist in Technical Support (12/94 to 11/95)

RBS & MTSO Technician (11/92 to 12/94)

11/92 to 11/97

01/98 to 08/98

Instructor of PBX Lucent.

TECHNICAL COURSES

CL1000 Autoplex System 1000 Architecture Overview, Lucent, Sep 98.

CL1003 Introduction 850 MHz Code Division Multiple ACCESS (CDMA), Lucent, Oct 98.

CL2504B Introduction to Autoplex System 1000 Executive Cellular Processor Maintenance, Lucent, Oct 98.

WS5571 5ESS DCS Operation & Maintenance, Lucent, Oct 98

CL8002 Autoplex System 1000 Maintenance and Operation of Executive Cellular Processor, Lucent, Nov 98.

CL1001AC Autoplex System 1000 Capacity Monitoring Engineering Guidelines, Lucent, Jun 99.

CL5440 Flexent / Autoplex Application Processor Cluster Integration and Testing, Lucent, Feb 00.

CL5100 Flexent / Autoplex Application Processor Cluster Operations, Administration and Maintenance,

Lucent, Mar 00.

CL3715 Understanding CDMA, Lucent, May 00.

Oracle8 Data Modeling, Oracle, March 01

Oracle8 Introduction to Oracle :SQL and PL/SQL, Oracle, March 01

Oracle8 Database Administration, Oracle, Apr 01

CL1519 Watchmark Administration, Lucent, May 01.

Intermediate System Administration for Solaris TM 9 Operating Environment, Sun Microsystems, Feb 2004

Advance System Administration for Solaris TM 9 Operating Environment, Sun Microsystems, Feb 2004

UM1001C UMTS System Introduction, 2006

LTW190V UMTS Overview (Includes Big Picture Overview) - TEF Video 1.0, 2006

CCNA Training program, 2006

Setting up & Activation of RBSs 882, Ericsson, Dic 92

Operation & Maintenance of RBSs 882, Ericsson, Dic 92

AXE Sinopsis, Ericsson, Feb 93

Cellular Planning, Ericsson, Feb 93

MTSO Operation & Maintenance, Ericsson, Nov 93

Auto-Tunning Combiner, Ericsson, Dic 93

AXE IOG11 Operation, Ericsson, Sep 94

AXE APZ212 10, Ericsson, Oct 94

Software for AXE (Basics), Ericsson, Dic 94

MTSO O&M (Advanced), Ericsson, Sep 95

AXE Trouble Shooting for SW APZ 212, Ericsson, Sep 95

IOG11 Trouble Shootin, Ericsson, Nov 95

Manager Supervisory Quality, Mabe & Asociados, Sep 96

Voice Plex Cellular – Voice Messaging administration M&T, Voice Plex Corporation, Jul 94

Transceiver & Mobile Radios Commissioning with HP 8920A, Hewlett-Packard of Venezuela C.A., Dic 92

REFERENCE

Kwing Lee Technical Manager - Professional & Customer Svces

Phone (Job): +1 630 979 1040

Dennys Otey Customer Project Management - Professional & Customer Svces

Phone (Job): +1 630 979 3876

Amilcar Bastidas TSO Manager Venezuela

Phone (Job): +58 212 5353652

Gustavo Cedeno Deputy Americas PMO Lead

Phone (Job): +1 954 8852039

Pablo Anderson TSO Manager

Phone (Job): +54 11 43406285

Jose Sandoval Maintenance Service Manager

Phone (Job): +1 954 885 3898